In April 1942, New York City began placing hydraulic fill over the marshy tidelands of Idlewild Golf Course. Initial plans were for a modest 1,000-acre airport, but by the time construction was complete Idlewild Airport had grown to five times that size. Commercial flights began in July 1948. On December 24, 1963, the airport was rededicated John F. Kennedy International Airport in memory of the nation’s 35th president. Today, JFK is the nation’s leading international gateway, with more than 80 airlines operating from its gates.
Whether dropping someone off or leaving your car a little longer, we provide an array of parking options to fit your needs.
TERMINALS: JFK has six operating airline terminals, surrounded by a dual ring of peripheral taxiways. More than 125 aircraft gates serve the terminals. The Central Terminal Area also includes a central heating and air-conditioning plant.
AIRTRAIN JFK: Opened in 2003, the light-rail service AirTrain connects JFK with the Long Island Rail Road (LIRR) and New York City subway and bus lines. At the airport, AirTrain provides fast, free connections between terminals, rental car facilities, hotel shuttle areas, and parking lots. In 2012, 5.7 million passengers used AirTrain JFK. Recent improvements include digital signage; expanded closed-circuit televisions; track, switch, and third-rail heaters to improve reliability in cold weather; and a digital audio recording system for monitoring critical communications in real time.
AIR TRAFFIC CONTROL TOWER: The 321-foot tower, which opened in 1994, includes state-of-the-art communications, radar and wind-shear alert systems.
PARKING: The airport offers customers over 15,000 parking-spaces in a variety of places, including: multi-level parking garages, surface spaces in the Central Terminal Area, a long-term parking and cell phone lot. A reservation system was introduced in 2011.
JFK International Airport Rates & Information
Parking Lots & Rates at JFK Airport (including tax)
JFK On-Airport Short-term/Daily Garages
(Green, Blue, Yellow, Orange and Red Parking garages located adjacent to Terminals 1 through 8)
1/2 hr $4
1 hr $8
Each additional 1/2 hr or part thereof* $4
24-hr maximum $33
charges are incurred in half-hour increments before reaching the daily maximum
JFK On-Airport Long-Term Lot 9/Economy Lot
(located at Lefferts Boulevard, approximately four miles from Terminals 1 through 8)
First 24 hrs $18
Over 24 hrs, each 8-hr period or part thereof* $6
e.g.,after the first 24 hours, charges are incurred in eight-hour increments ($6 for each eight hours)
JFK On-Airport Lot Rates for Persons with Restricted Mobility**
(including all taxes and fees)
1/2 hr $4
1 hr $8
Each additional 1/2 hr or part thereof* $4
24-hr maximum $18
charges are incurred in half-hour increments before reaching the daily maximum
There are a number of reserved parking spaces designated for use by customers with restricted mobility. Designated spaces are located in each short-term parking lot near the terminal entrance. Official disabled license plates or other official permits issued by a municipality or state of residence must be prominently displayed in order to park in these reserved spaces.
Ways to Pay for Parking
Pay for on-airport parking using cash, credit, debit or E-ZPass. To save time and exit quickly, use your credit or debit card at an Express Pay machine or have E-ZPass Plus activated on your E-ZPass tag and pay in the designated lane when exiting a lot.
Passenger Drop-off and Pick-up
There is no parking in front of or next to any of our terminals, not even for a moment. Terminal frontages are for active loading and unloading only. Unattended vehicles will be towed at the owner's expense.
When dropping off or picking up a passenger, we recommend you park your vehicle in one of our parking garages.
As an alternative for those picking up a passenger, we also recommend using our free Cell Phone Lot. This lot is located less than five minutes from all terminals and provides a convenient place to wait for arriving flights, while helping to keep traffic at the airport moving smoothly.
If you choose to enter the terminal with the passenger, please be aware that only ticketed passengers will be allowed past the security checkpoint. However, you may enjoy any of the areas before security.
As an alternative, you may drop off your passengers at the Kiss and Fly located at the Lefferts Boulevard AirTrain Station where they can ride AirTrain free of charge to their terminal in just 10 minutes.
Electric Vehicle Charging
Air travelers who own electric vehicles can charge them at Kennedy International. Learn more.
Helpful Phone Numbers
Free emergency automobile services use the yellow HELP phones in parking lot, or call: (718) 244-4168
To report a crime, an accident or a medical emergency, use the yellow HELP phone in parking lot or call (718) 244-4335
If you have any questions related to parking at JFK, please call the parking lot operator at (718) 244-4168
Customer Care Connection
WELCOME FROM MICHAEL MORAN, GENERAL MANAGER, JOHN F. KENNEDY INTERNATIONAL AIRPORT
Mike Moran headshot_June 2014
Hello and welcome to our airport’s Customer Care Connection. Below you’ll find details about the Port Authority’s enhanced customer service program that provides you with the best amenities and services possible. JFK is the nation’s premier aviation gateway, serving more than 50 million annual passengers and offering nonstop service to more than 150 domestic and international destinations aboard nearly 70 airlines. As an airport customer, you’ve made JFK an economic engine for growth, as our airport supports more than 255,000 jobs, $13.4 billion in annual wages, and more than $37.3 billion in annual sales. We appreciate your business, and we’re committed to making your airport experience pleasant, efficient, and enjoyable. Please send us your ideas and suggestions at email@example.com
THE PORT AUTHORITY’S CUSTOMER CARE PROGRAM
At the Port Authority’s airports, the customer comes first. We take great care to provide our 112 million-plus annual air travelers with the best services possible.
Great service begins with our red-jacketed Customer Care Representatives (CCRs), who can answer just about any customer question and provide one-on-one personalized service for thousands of travelers every day. With more than 300 CCRs mobilized across the Port Authority’s airport system, we’re prepared to assist travelers throughout the airports: at our state-of-the-art Welcome Centers, terminal frontages, ticket counters, doorways, AirTrain stations, federal inspection facilities, and anywhere else customers may need help.
Other customer care services and initiatives include:
Welcome Centers in every terminal, staffed by CCRs and offering extensive information about ground transportation, hotels and tourist points of interest
Hundreds of power poles and charging stations throughout the airports, many featuring USB ports, to allow customers to recharge portable electronic devices at no cost
Thousands of new seats
Better and easier access to airport and airline information, including a mobile phone app, FlySmart; more flight information monitors; free airport alerts (subscribe at http://www.airportinfoalerts.com/); and “next-arriving-train” monitors at AirTrain JFK and AirTrain Newark stations
Cell-phone parking lots at JFK and Newark where customers can park legally and for free while waiting to pick up arriving passengers, who call their rides waiting in the lot when they are ready
Mystery shopper, airport quality assurance teams to monitor and evaluate vendors and other airport employees in order to provide the Port Authority with analysis to make targeted improvements in services
Anti-hustling campaign to assist arriving passengers and targeting illegal rides and drivers
Customer Care Avatars — computerized, hologram-like CCRs that provide automated airport information to millions of travelers in arrivals areas at JFK, Newark Liberty and LaGuardia airports
Expansion of the agency’s award-winning airport signage program
Expansion of the Port Authority Customer Care Training program to emphasize attitude, appearance, awareness and knowledge for airport employees
SPOTLIGHT ON SERVICE: FREE WI-FI COMING TO OUR AIRPORTS
Every year, the Port Authority conducts a comprehensive survey of its customers at John F. Kennedy International, Newark Liberty International, LaGuardia, Stewart International, and Atlantic City International airports. We question more than 10,000 customers on a host of topics, and we use the results to inform the initiatives we undertake.
One of the top desires of Port Authority airport travelers has been access to complimentary Wi-Fi service. Following approval in June 2014 by the Port Authority’s Board of Commissioners of a new arrangement with our service provider, the Port Authority’s airports are set to offer access to limited free Wi-Fi at the terminals this fall.
Under a modified agreement with Boingo, the firm will upgrade existing wireless technology at the Port Authority's airports to enhance service, with free Wi-Fi service offered this fall upon completion of those technology improvements. Users may purchase additional access in daily or monthly increments following 30-minute free sessions.
The Port Authority has put renewed emphasis on customer service and bringing free Wi-Fi to JFK, Newark Liberty, LaGuardia and Stewart has been a top priority,” said Port Authority Executive Director Pat Foye. “We’ve worked hard with Boingo to make changes that will significantly improve our customers’ experience at our airports.”
Today’s announcement is further proof of the Port Authority’s unwavering commitment in recent years to improve air passengers’ experiences at our airports,” said Port Authority Deputy Executive Director Deb Gramiccioni. “We are focused on the myriad investments and amenities that will truly make our airports 21st century world-class operations.”
Boingo’s subsidiary, New York Telecom Partners LLC, will install, operate and maintain the expanded Wi-Fi network that will allow the 30 minutes of free service. New York Telecom will invest an estimated $3.8 million in additional hardware and software that will deliver higher speed Internet and better signal connections for users throughout the terminals at the four airports.
Is there a customer service improvement you’d like to see? We want to know. Please write to us at firstname.lastname@example.org.
REWARD AND RECOGNITION PROGRAM
Every quarter, the Port Authority recognizes airport employees who go above and beyond their normal duties to assist our customers (Port Authority employees are ineligible). We also hold an annual awards ceremony.
John F. Kennedy International Airport’s “Above and Beyond” 2013 Honorees
Terminal 4, U.S. Customs and Border Protection Officers Mathew Ward, Shnell Charlery, Louis Sclafani, and Pedro De Los Santos
On October 29, 2013, at JFK’s Terminal 4, an arriving 71-year-old male passenger collapsed near Booth 40 in the Federal Inspection Services area and appeared to be in grave condition. The CBP officers responded immediately. Officer Ward evaluated the passenger and was unable to detect a pulse, so he retrieved an automated external defibrillator (AED) while Officer Sclafani initiated CPR. Officers Charlery, De Los Santos and Ward applied the AED and shocked the passenger while CPR continued. The passenger was revived during CPR and was transported to Jamaica Hospital where he was evaluated and treated. Doctors at the hospital said the officers’ actions had undoubtedly saved the passenger’s life.
To nominate an airport employee for the program, please click here. Each quarter, we also will award a prize to a random customer who submits an employee name and information about how they provided cons
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John F. Kennedy International Airport welcomes more than 45 million visitors each year, making it one of the busiest airports in the country. This New York City, NY airport is a major portal for both international and domestic flights and boasts eight terminals with more than 150 gates. In addition to JFK long corridors that are filled with unique retailers and specialty stores, it boasts a variety of restaurants and cafes where you can relax and unwind with a delicious meal before you take off on your next great adventure.
Getting to and from John F. Kennedy International Airport is easy. This airport is close to major highways and thoroughfares and it is conveniently located along many public transportation routes. JFK also has a number of multi-level parking garages that offer more than 15,000 parking spaces so if you need to park your car before you fly, this New York City, NY airport is bound to have space for you. Stay123.com has a number of locations close to John F. Kennedy International Airport. Whether you are enjoying a New York City, NY vacation or you are on your way to an international destination, JFK can accommodate just about any traveler. Park and fly reservation with us securely online now or call toll free 888-511-9939
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